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We are back! Book us for a fitting in NYC. Come to us in the East Village or we'll come to you if you have 5 or more interested friends (email info@zuit.co).

FAQ

Shipping

HOW LONG WILL IT TAKE MY SUIT TO ARRIVE?

Your suit will ship within two to four weeks. We should have a more definite turnaround time as we grow, hopefully in the near future. Our goal is to get your suit to you as quickly as possible!

WHERE DO YOU SHIP?

We ship to the U.S. and Canada. If you are interested in international shipping please send an email to support@zuit.co with your inquiry.

HOW MUCH DOES SHIPPING COST?

Standard shipping is $20.

WHAT SHIPPING CARRIER DO YOU USE?

We ship with FedEx so your package is guaranteed.

DO YOU SHIP TO P.O. BOXES?

We do not ship to P.O boxes. Please enter a valid residence, company or hotel address for a successful delivery.

Alterations & Returns

WHAT HAPPENS IF I NEED ALTERATIONS?

Please visit your local tailor or alterations shop for any needed alterations. We offer a reimbursement store credit for up to $75 for alterations of a full suit. For jackets or blazers, we reimburse up to $50. For pants, shirt or a vest, we reimburse up to $25.

HOW TO I RECEIVE MY REIMBURSEMENT STORE CREDIT?

Email a copy of your itemized receipt. We will apply your store credit to your account.

WHAT IS YOUR RETURN POLICY?

We process returns or exchanges for up to 14 days after the date of delivery for undamaged garments. We do not return bespoke suits; we only accept returns of our suits made in standard sizes. For bespoke suits, we will work with you for needed alterations.

HOW DO I BEGIN THE RETURN PROCESS?

Please email us your name or order number (located on your order confirmation email) and we will email you a prepaid return label. Place the return label on the original packaging with the items you are returning and drop off at your nearest FedEx store.

Garment Care

WHAT IS THE BEST WAY TO CLEAN MY SUIT AND REMOVE WRINKLES?

The best way to keep your suit clean is to use a garment brush on the cloth. To remove wrinkles use a steamer and not an iron.

WHAT ABOUT DRY CLEANING?

Only take your suit to the dry cleaners to care for a major stain or 1-2x a year. In the meantime, brushing should remove dirt and minor stains. However, if you need to wear a suit several times a week, it is okay to dry clean the suit once a month. Dry cleaning exposes the suit to chemicals which can cause fading, so if you do need to take it to the dry cleaners be sure to dry clean the jacket and suit pants together.

WHAT KIND OF HANGER SHOULD I USE FOR MY SUIT?

We recommend a wide cedar wood hanger. A wooden hanger is best because it absorbs moisture and repels moths. Do not use a wire hanger as it could damage the shape of the suit over time.

Payments

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, and American Express.

HOW DO I KNOW MY PAYMENT INFORMATION IS SECURE?

Zuit uses the WooCommerce platform so you can be sure that payments are secure. Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

WILL I HAVE TO PAY TAXES?

If you live in New York, you will be charged local sales tax rates. If you live outside of New York, you will not be charged sales tax.

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